Shipping Policy

SHIPPING POLICY

With the desire to create added value for products when customers place orders on the website, Hoang Sa Viet Company would like to present to our customers the shipping policy. Before placing an order, please fully understand the information below.

✅ Scope of Application

The shipping policy applies to customers who have previously purchased through the following channels:

• government:https://hsvmedia.vn/
• Hotline: 0362.209.208
• Fanpage: HSV MEDIA

✅ Application Method

✔ Payment methods

There are two payment methods that customers can use after making a purchase.

• Cash on Delivery (ShipCod): a delivery method where customers receive and inspect the product before paying the delivery person.
• Bank transfer: HSV Media offers bank transfer as a payment method for customers who are unable to pay in cash directly (Cash on Delivery).

Bank information: Account holder: PHAM MY DUNG

Account number: 214581659

Asia Commercial Bank (ACB) Binh Tri Dong Branch - Ho Chi Minh City Branch

✔ Shipping fee

Shipping fees apply to the entire order and are handled by a third-party delivery service.

• For orders within Ho Chi Minh City: shipping fee starts from 30,000 VND.
• For provincial orders, a support fee of only 50,000 VND per order will be applied.

✔ Delivery time

• Delivery time will range from 1-5 days depending on the shipping distance.
• Delivery times may be slower than expected due to a number of reasons:
• The customer is not home, the customer's address is incorrect, and the staff are unable to contact the customer.
• If the issue is due to HSV Media, we will contact the client.
• If the delivery time has passed and the customer has not received the goods, please contact HSV Media via hotline 0362.209.208 for the quickest assistance.

✅ Responsibility for Goods

• Customers are responsible for inspecting goods before accepting delivery. If you discover any damaged, scratched, or dented goods, please contact us immediately via hotline: 0362.209.208 for prompt assistance.

• If a customer signs for the goods but does not provide any feedback, the company will not be responsible for the goods.